Room for Improvement-Double M Connections

I live in Eastlands and by default therefore I commute using Double M Commuter coaches.Why I chose them was as a result of being a victim of highjacking for three times while on other transport providers.

The following are reasons for choosing them as my prefered means;a)They have as sytematic way in which commuters get to board their vehicles,b)During night trips,they do not pick commuters on the way(most of the times)c)The conductors are decent and well groomed, d)Their seats are clean with their belts still intact in most of the fleet of Matatus.

But while I take my time to applaud the management for their effort in making our travelling enjoyable,I feel obligated,as a Kenyan who demands better service, bring the folowing to your attention.That,yours is no longer the safetiest means among your competitors,this is because your drivers/conductors at the fall of night,do not bother to pass Police checks for security checks.This leaves the commuters at the mercy of their luck i.e whether or not they will be attacked.Iam writing this because I have been a victim of this overlooked routine security check.

My friends,(your clients)confides to me that they have resorted to Mat3s, that accomodate 14 commuters only thus making it ''uneconomical'' for a would be highjacker(s) to attempt to do their thing.

As my prefered choice therefore,I wish you would assure your clients that security concerns is your first priority and commercial drive is second,even though it is the reason why you are in business.It is what we ''feel'' not necessarily ''seen'' that constitute security.And if by doing this and more to your clients,Iam sure you will remain in the forefront as the choice of people and a benchmark to those who are already in the transport sector and those aspiring to join.

Double M,Double your effort for better services.